FREQUENTLY ASKED QUESTIONS

Question 1

What is the best way to contact you? How do I book an appointment?

Answer

We are a very small company consisting of 3 people! We may not be able to answer calls immediately but please leave us a message and we will call you back as soon as we finish with our customers. Send us a message via any of our social media sites, website contact forms or email. These are usually answered quicker since we have a little help behind the scenes!

Question 2

What is your cancellation and no-show policy?

Answer

We kindly ask that you give us notice of your cancellation at least 24 hours in advance of your scheduled appointment. During business hours call us at 337-322-7434 After business hours email us at info@conjurebeautylab.com A $25 re-booking fee will be added to no-show appointments upon scheduling of next appointment.

Question 3

What should I wear for my service?

Answer

Dress comfortable! Depending on which service you have scheduled, you will be asked to remove the clothing covering that area. Your comfort is our top priority and you may leave on any clothing that does not interfere with your service. You will remain properly draped at all times! We ask that you please leave all valuables at home. You will be asked to remove all jewelry before your service which will stay where you placed them in the treatment room. Please remember to take your items with you after your service has ended. We regret that we cannot be responsible for loss or damage to personal items.

Question 4

What is your cell phone policy?

Answer

We kindly ask that you place your phone on silent during your visit with us. We strive to create a quiet, peaceful atmosphere for all of our clients. We thank you for respectfully following this policy!

Question 5

Do you accept appointments for anyone under 18 years old?

Answer

Yes, we welcome anyone 14 years old and above for our basic facial services, facial waxing and massages. The consenting/accompanying parent will remain in the room for the duration of the service. All clients under 18 years of age will require a parent's signature and accompaniment for the service.

Question 6

Should I arrive early for my appointment? What if I am running late?

Answer

Yes, please arrive 10-15 minutes before your appointment. If you are running late please call us to let us know how late you are expecting to be. Late arrivals will limit your service time. The service will conclude at the original scheduled time and you will be charged at full price. If you are more than 15 minutes late you will be asked to reschedule. We want to ensure you and all other guests receive the experience and relaxation of a full service.

Question 7

What is your gratuity policy? Can I tip my therapist?

Answer

Yes! All of our staff is able to accept service tips in the form of cash and greatly appreciates it! Typically, spa gratuity is 15-20% of the provided service. Some staff memebers may accept service tips in the form of Venmo, CashApp check or credit cards.

Question 8

How long does it take to make a custom lipstick?

Answer

From blending, mixing, molding and packaging the average custom lipstick takes around only 30 minutes to make! This may vary depending on the number of custom products you choose to create during a given session.

Question 9

My favorite lipstick has been discontinued. Can you match it?

Answer

The short answer is YES! The long answer is if you bring a product to be matched, we cacn create a lipstick color that is nearly indistinguishable from the original. That beind said, every manufacturer has their own formulation which means the feel, smell and perfomance of their products are unique. Conjure Cosmetic Custom Lipsticks are not different. Our lipsticks feel, smell and perform like Conjure products!

Question 10

Are you a cruelty-free company?

Answer

Yes we are! We adhere to a strict cruelty-free policy and source raw ingredients form only reputable suppliers in the United States. We continue to verify that all of our suppliers are cruelty-free and support our vision to end animal testing.

Question 11

Are your products vegan?

Answer

Some of our products include beeswax, which is an animal by-product, and are not considered vegan for that reason. An animal by-product is made naturally during the animals life cycle and the animal is not killed or harmed to obtain the ingredient. We do not use animal-derived ingredients which kill or harm the animal.

Question 12

What is the TAT (turn around time) for my order?

Answer

We pride ourselves on providing you with the fastest TAT possible! Orders placed Tuesday through Friday BEFORE 8am CST will be shipped the same day. Orders placed Tuesday through Friday AFTER 8am CST will be shipped the next day. Orders placed Saturday through Monday will be shipped on Tuesday. Larger orders may require additional processing time.

Question 13

What is the downtime for a Chemical Peel? What will my face look like?

Answer

We've all seen the pictures around the internet of red, raw and very painful looking after effects of chemical peels. Truth is there is little to no downtime and most people will not even be able to tell you have had a peel! The Chemical Peels used in our services are superficial peels that gently exfoliate the top layers of epidermis to reveal the healthy skin underneath. You may experience light to moderate flaking for 3-7 days depending on the health of your skin prior to your peel. The healthier the skin is, the less flaking you will experience! It is very important that you follow the pre and post procedure product recommendations provided by your esthetician. We usually ask that you start prepping for the treatment 10-14 days before your appointment. This will ensure that you get the best results possible for your Chemical Peel sessions. Your esthetician will suggest a series of peels depending on the health of your skin to target your areas of concern as well as a maintenance program. During a Modified Jessner's solution peel you may experience frosting which will appear as white crystals. This is a normal occurence due to the Beta Hydroxy Acid (BHA) in the formula. In very rare cases mild to moderate Periorbital edema (puffy/swollen eyes) may occur as a side effect of the peel. Do not apply ice to the area, as superficial freezing will only harm the area more. Instead, apply a cool cloth to the eye area and sleep with the head slightly elevated to help reduce swelling.

Question 14

What will an Enzyme or Chemical Peel feel like when applied?

Answer

Everyone is different! While some people will feel a slight to moderate tingle, most clients will feel little to no discomfort. Your esthetician will evaluate your sensitivity prior to the peel which allows them to keep you comfortable during the application process. The Blueberry, Pomegrante and Pumphin-Orange Enzyme Peels have a slightly higher tingle or heat factor. If at any point in time your sensitivity level goes above the discussed level between you and your esthetician, let them know immediately and they will take measures to decrease the sensitivity and bring you back to a comfortable level.

Question 15

What is the aftercare for an Enzyme or Chemical Peel?

Answer

Our esthetician is fully trained and certified in chemical peels. Although we take every precaution to avoid unfavorable effects or results, on rare cases the may still happen. That's why it is very important and we highly advise you to be as truthful and transparent on your client intake form as possible. Certain conditions and medication greatly affect the outcome of the chemical peel. The DO NOT list: (at minimum for the first 48 hours post peel) -DO NOT go in the sun -DO NOT apply ice or ice water to the area of treatment -DO NOT put face directly into a hot shower spray -DO NOT use hot tubs, steam room or sauna -DO NOT go swimming -DO NOT participate in activities that cause excessive perspiration -DO NOT use loofahs or other means of mechanical exfoliation face -DO NOT direct hair dryer onto the treated area -DO NOT pick or pull at flaking skin as it may be attached to healthy skin below The DO list: -DO stay cool! Internal or thermal heat can cause hyperpigmentation and/or water blisters -DO wear a broad spectrum SPF everyday -DO follow your esthetician's recommendations for home regimen. Up to 60% of results are based on home regimen!

Question 16

Should I schedule an Enzyme Peel or Chemical Peel? What is the difference?

Answer

Both Enzyme Peels and Chemical Peels are forms of chemical exfoliation that break down dead skin cells to reveal healthy skin underneath. Enzymes are typically found in plants and fruits and provide a very superficial peel to the outermost layers of the epidermis. Chemical Peels are made of acids derived from sources like sugar, milk, almond and apple and may penetrate into the deeper layers of the epidermis for a more aggressive exfoliation. Typically Enzymes do not produce any peeling, with the exception of the Pumpkin-Orange peel. Chemical Peels may cause flaking after the procedure. (It is very important that you let us know on your client intake form of any allergies you may have as some products may cause a reaction) If you have not had a Chemical Peel we strongly suggest for you to come in for an Enzyme Peel first. This allows us to fully assess your skin's condition, concern areas and sensitivity to all types of chemical exfoliation and recommend the proper regimen.

Question 17

I have been on Accutane or Isotrenoin. Can I schedule a peel?

Answer

You must stop using these medications at least 6 months before the skin is able to handle a peel. Performing a peel while on these medications will cause more damage and harm due to the thinning of the skin from the medication.

Question 18

Why are my dark spots getting darker after my Chemical Peel?

Answer

Chemical peels are frequently used for hyperpigmentation in areas of the skin. The peels will gradually remove the surface layers of skin and bring the pigmentation to the surface of the skin which results in the areas appearing darker. Once the pigmentation is brought to the surface, it will start to lighten with each subsequent peel session as it is removed with the surface layers of the skin. It is a gentle and progressive approach instead of an aggressive approach which will keep inflammation to a minimum and provide excellent results with less damage and discomfort to your skin.

Question 19

Which type of Chemical Peels do you use?

Answer

We use PCA Skin Chemical Peels which are a unique blend of acids that self-neutralize due to the lipid and water content within the skin. They are safe for all Fitzpatrick skin types and sensitive skin. We use Modified Jessner's solution and Trichloroacetic acid (TCA) depending on skin type and skin concerns. Your esthetician will evaluate your client intake form and perform a skin analysis to determine which peel is best for you to achieve your goals.

Question 20

What is an Oxygen Infusion Facial?

Answer

An Oxygen Infusion Facial is an excellent way to revitalize the skin. It nourishes and promotes collagen production and growth. A highly concentrated air stream of oxygen is applied to the skin after hyaluronic acid serum to improve blood circulation giving the skin a plump, youthful glow.

Question 21

What is Hydrodermabrasion?

Answer

Hydrodermabrasion is a hydrating exfoliation of the skin with the use of a device. A jet of water and vaccuum pressure is applied with the use of solutions to peel away dead cells on the surface of the skin. It helps to reduce fine lines and wrinkles, large pores and hyperpigmentation over time while leaving your skin soft and supple.

Question 22

What is Dermaplaning?

Answer

Dermaplaning is a form of exfoliation using a sterile surgical scalpel to remove vellus hair, or peach fuzz, and dead skin cells on the surface of the skin. An enzyme mask and hydrojelly mask are included in the Dermaplane Deluxe service to enhance the level of exfoliation and restore the skin's moisture to reveal a healthy glow.

Question 23

How long does my hair need to be?

Answer

Hair needs to be 1/4 inch long but no longer that 1/2 inch long. Shorter hair growth will not be grabbed by the wax and longer hair growth results in a more uncomfortable experience.

Question 24

How often do I need to get waxed?

Answer

It depends on the area and personal hair growth cycle, but usually an appointment 4 weeks after is recommended. Waxing regularly will give you better results and possibly less hair growth for a longer period of time.

Question 25

What are the contraindications for waxing?

Answer

We can not provide a waxing service if you: - are currently or have used Accutane or Isotretinoin in the past 6 months - are taking antibiotics or acne medication - have any open lesions or active Herpes breakouts - have had a chemical peel or aggressive exfoliation in the past 7 days - have sunburn or windburn on the waxing area - have eczema, psoriasis, rosacea on waxing area - have skin tags or moles in the waxing area - have used Retinol in the past 48 hours - have been in a tanning bed in the past 24 hours - have had laser skin resurfacing in the past 12 months - have had a medium-deep peel done by a physician in the past 2 years

Question 26

What is the aftercare for waxing?

Answer

It is very important to keep the waxed area clean, avoid heat and friction for the first 24-48 hours. -Avoid hot baths or showers, saunas, hot tubs, massages for 24 hours -No tanning or sunbathing for 48 hours -No sport, gym or excercise that causes excessive perspiration -Avoid touching the waxed area with unwashed hands -Wear clean, loose fitting clothing over waxed area -Moisturize every day -Exfoliate 2-3 times a week to avoid ingrown hair (not before 24 hours after service) -Do not apply deodorant to waxed underarms for 24 hours

Question 27

What type of wax do you use?

Answer

We use both soft wax and hard wax. Soft wax, or strip wax, is applied to the skin then pressed with a paper strip to be removed. Soft wax adheres to the hair and skin and is for all parts of the face and body, especially larger areas. Hard wax is applied to the skin and hardens to be removed. Hard wax is a great option for anyone with sensitive skin because it adheres to the hair and not the skin. A patch test is always recommended for anyone with sensitive skin.

Question 28

What is a Lash Lift? Should I get them tinted at the same time?

Answer

A Lash Lift is a much like a perm but uses solutions that are safe for the eye area. It lifts and curls the natural lash from root to tip and gives an eye opening appearance. The esthetician adheres the lashes to a silicone rod then applies lifting and setting solutions to set the curl. A lash tint service is often paired with a lash lift to enhance and make the lashes stand out more!

Question 29

How long does a Lash Lift last?

Answer

A lash lift will typically last for the duration of your personal lash growth cycle which is 4-6 weeks. Naturally heavy or thick lashes may slightly relax due to the weight of the lashes. Using products recommended by your esthetician will ensure the longevity of the results.

Question 30

What is the aftercare for a Lash Lift and/or Tint?

Answer

Your esthetician will recommend at home treatments to help keep lashes conditioned and nourished between lifts. Lash lifts are recommended every 4-6 weeks. -Avoid moisture excess steam and water for the first 24 hours -Do not rub or play with lashes -Do not use shampoos, conditioners, makeup, creams, serums or oils on lashes or around eye area for first 24 hours -Avoid using strong eye makeup remover for first 48 hours -Try sleeping on your back for the first night to avoid the lashes dropping on outer corner -Avoid sun/UV light as it can cause tint to fade

Question 31

What is a Therapeutic massage?

Answer

A therapeutic massage (commonly known as Swedish massage) uses slow, even movements with light to moderate pressure and helps to release tension and stress. We recommend this service for anyone who is new to massage. This is a great choice if you want to fully relax!

Question 32

What is an Aromatherapy massage?

Answer

An aromatherapy massage is a relaxing therapeutic massage that is combined and enhanced with essential oils. The essential oils can help boost your mood, reduce stress and anxiety, relieve muscle tension and alleviate pain. This is a spa favorite!

Question 33

What is a Deep Tissue massage?

Answer

A Deep Tissue massage uses slow movements with deeper pressure to target the inner layers of the muscles. Anyone suffering with chronic muscle pain, tight muscles or anxiety will benefit from this type of massage. While deep tissue is more intense than therapeutic, you should not feel any pain or soreness during the service.

Question 34

What is a Prenatal massage?

Answer

A Prenatal massage is a refreshing massage to help alleviate pains that are present during your pregnancy. This massage focuses on areas such as lower back, hips and legs to help ease tension. This service is offered after the first trimester (after 12 weeks). If you have had pain in your calves or other parts of your leg, please see your doctor before scheduling a massage.

Question 35

What is a Hot Stone massage?

Answer

A hot stone massage is a therapeutic massage fused with heat therapy by the use of warm basalt stones. This massage improves blood flow as it allows the body to go into a deeper state of relaxation and helps to release more tension in the muscles.

Question 36

What is a Hot Stone/Deep Tissue Blend massage?

Answer

A hot stone/deep tissue blend massage is a blended combination of both deep tissue and the use of warm basalt stones to target the specific areas of concern while putting the senses into a deep state of relaxation and healing. This massage is perfect for anyone with chronic muscle tension or old injuries that wants the added benefit of relaxation.

Question 37

What clothing do I remove or leave on during my massage?

Answer

Your Massage Therapist will ask you to undress to your comfort level. Some clients prefer to leave their underwear on while others prefer to be nude. Your comfort is our top priority!

Question 38

What are the contraindications for a massage?

Answer

There are conditions that a massage may do more harm than good. Massage is contraindicated for the following: - have or had fever in the past 24 hours - have had a recent surgery - 48 hours after a new injury - have a contagious skin disease - have DVT (deep vein thrombosis/blood clot) - uncontrolled hypertension (high blood pressure) - uncontrolled diabetes - have severe pain (please contact your physician)

Question 39

How do I know which facial is right for me?

Answer

Leave that to us! There are a lot of different factors that can alter your skin type, like hormones, environmental changes, sun exposure and genetics. Your esthetician will evaluate your client intake form as well as perform a thorough skin analysis in order to choose the proper treatment for you.

Question 40

What is included in a 30 minute facial?

Answer

A 30 minute facial, or express facial, is a quick way to get your skin back on track. Your esthetician will do a thorough cleanse of the skin followed by exfoliation, toner, moisturizer and sun protection.

Question 41

What is included in a 60 minute facial?

Answer

A 60 minute facial is a full relaxation experience! In addition to the steps in a 30 minute facial, your esthetician will include a facial masque, facial massage and shoulder & neck massage. Steam and extractions may also be utilized if needed.

Question 42

What is a Sinus Relief Facial Massage?

Answer

The Sinus Relief Facial Massage helps to relieve sinus pressure with the use of essential oils and pressure point massage. The use of cold globes aids in the reduction of swelling and inflammation.

Question 43

What is a Back Facial?

Answer

A Back Facial is a deep cleansing of the back with gentle exfoliation followed by a soothing masque and massage using hot towels to aid in relaxation. If needed, extractions may be performed.

Question 44

Which Add-on service is best for me?

Answer

Each add-on service has its own benefits: High Frequency - Benefits: Acne/Anti-Aging - Safe and gentle electrical current passes through an electrode as it glides over the skin. The production of oscillating oxygen can kill P.acne bacteria and reduce inflammation to help with acne. It can minimize appearance of fine lines, increase circulation and help sitmulate cell renewal for anti-aging properties. LED Therapy - Benefits: All skin types - LED light is absorbed at different depths depending on the wavelengths of the color to stimulate reactions within the skin. The most common are Red light, which helps with collagen production and Blue light, which helps to reduce acne breakouts. Other color light therapy can help with pigmentation, dullness and tone. Retinol Treatment - Benefits: Anti-Aging - Retinol, or Vitamin A, helps to promote cell turnover and reduce the appearance of fine lines and wrinkles while improving collagen production. Retinols are best used 2-3 times a week until working your way up to daily use. Peptide Eye & Lip Treatment - Benefits: Anti-Aging - Peptides are made up of amino acids which help to signal the production of collagen as well as promote healing and regeneration. It is safe for all skin types, even sensitive skin, and can be used daily. Radiofrequency - Benefits: Skin tightening and toning - Radiofrequency (RF) therapy uses energy waves to heat and penetrate to the deeper dermal layer of the skin. RF helps to stimulate collagen in order to reduce skin laxity and wrinkles. Microcurrent - Benefits: Skin firming - Microcurrent therapy uses low-voltage electricity to send electrical pulses, which closely mimic the body's natural nerve pulses, to the muscles in order to tone and firm skin and underlying tissues. Hydrojelly Mask - Benefits: All skin types - Hydrojelly masks are a cooling and soothing way to treat your skin with beneficial ingredients. Your esthetician will choose the perfect mask for your targeted results.

FREQUENTLY ASKED QUESTIONS