FREQUENTLY ASKED QUESTIONS
Frequently asked questions
General
What is the best way to contact you? How do I book an appointment?
We are a very small company consisting of 3 people! We may not be able to answer calls immediately but please leave us a message and we will call you back as soon as we finish with our customers.
What is your cancellation and no-show policy?
We kindly ask that you give us notice of your cancellation at least 24 hours in advance of your scheduled appointment.
What should I wear for my service?
Dress comfortable! Depending on which service you have scheduled, you will be asked to remove the clothing covering that area. Your comfort is our top priority and you may leave on any clothing that does not interfere with your service. You will remain properly draped at all times!
What is your cell phone policy?
We kindly ask that you place your phone on silent during your visit with us. We strive to create a quiet, peaceful atmosphere for all of our clients. We thank you for respectfully following this policy!
Do you accept appointments for anyone under 18 years old?
Yes, we welcome anyone 14 years old and above for our basic facial services, facial waxing and massages. The consenting/accompanying parent will remain in the room for the duration of the service. All clients under 18 years of age will require a parent's signature and accompaniment for the service.
Should I arrive early for my appointment? What if I am running late?
Yes, please arrive 10-15 minutes before your appointment. If you are running late please call us to let us know how late you are expecting to be. Late arrivals will limit your service time. The service will conclude at the original scheduled time and you will be charged at full price.
What is your gratuity policy? Can I tip my therapist?
Yes! All of our staff is able to accept service tips in the form of cash and greatly appreciates it! Typically, spa gratuity is 15-20% of the provided service. Some staff memebers may accept service tips in the form of Venmo, CashApp check or credit cards.
Custom Products
How long does it take to make a custom lipstick?
From blending, mixing, molding and packaging the average custom lipstick takes around only 30 minutes to make! This may vary depending on the number of custom products you choose to create during a given session.
My favorite lipstick has been discontinued. Can you match it?
The short answer is YES!
Are you a cruelty-free company?
Yes we are! We adhere to a strict cruelty-free policy and source raw ingredients form only reputable suppliers in the United States. We continue to verify that all of our suppliers are cruelty-free and support our vision to end animal testing.
Are your products vegan?
Some of our products include beeswax, which is an animal by-product, and are not considered vegan for that reason. An animal by-product is made naturally during the animals life cycle and the animal is not killed or harmed to obtain the ingredient. We do not use animal-derived ingredients which kill or harm the animal.
What is the TAT (turn around time) for my order?
We pride ourselves on providing you with the fastest TAT possible!
Advanced Treatments
What is the downtime for a Chemical Peel? What will my face look like?
We've all seen the pictures around the internet of red, raw and very painful looking after effects of chemical peels. Truth is there is little to no downtime and most people will not even be able to tell you have had a peel!
What will an Enzyme or Chemical Peel feel like when applied?
Everyone is different! While some people will feel a slight to moderate tingle, most clients will feel little to no discomfort. Your esthetician will evaluate your sensitivity prior to the peel which allows them to keep you comfortable during the application process. The Blueberry, Pomegrante and Pumphin-Orange Enzyme Peels have a slightly higher tingle or heat factor. If at any point in time your sensitivity level goes above the discussed level between you and your esthetician, let them know immediately and they will take measures to decrease the sensitivity and bring you back to a comfortable level.
What is the aftercare for an Enzyme or Chemical Peel?
Our esthetician is fully trained and certified in chemical peels. Although we take every precaution to avoid unfavorable effects or results, on rare cases the may still happen. That's why it is very important and we highly advise you to be as truthful and transparent on your client intake form as possible. Certain conditions and medication greatly affect the outcome of the chemical peel.
Should I schedule an Enzyme Peel or Chemical Peel? What is the difference?
Both Enzyme Peels and Chemical Peels are forms of chemical exfoliation that break down dead skin cells to reveal healthy skin underneath. Enzymes are typically found in plants and fruits and provide a very superficial peel to the outermost layers of the epidermis. Chemical Peels are made of acids derived from sources like sugar, milk, almond and apple and may penetrate into the deeper layers of the epidermis for a more aggressive exfoliation. Typically Enzymes do not produce any peeling, with the exception of the Pumpkin-Orange peel. Chemical Peels may cause flaking after the procedure. (It is very important that you let us know on your client intake form of any allergies you may have as some products may cause a reaction)
I have been on Accutane or Isotrenoin. Can I schedule a peel?
You must stop using these medications at least 6 months before the skin is able to handle a peel. Performing a peel while on these medications will cause more damage and harm due to the thinning of the skin from the medication.
Why are my dark spots getting darker after my Chemical Peel?
Chemical peels are frequently used for hyperpigmentation in areas of the skin. The peels will gradually remove the surface layers of skin and bring the pigmentation to the surface of the skin which results in the areas appearing darker. Once the pigmentation is brought to the surface, it will start to lighten with each subsequent peel session as it is removed with the surface layers of the skin. It is a gentle and progressive approach instead of an aggressive approach which will keep inflammation to a minimum and provide excellent results with less damage and discomfort to your skin.
Which type of Chemical Peels do you use?
We use PCA Skin Chemical Peels which are a unique blend of acids that self-neutralize due to the lipid and water content within the skin. They are safe for all Fitzpatrick skin types and sensitive skin. We use Modified Jessner's solution and Trichloroacetic acid (TCA) depending on skin type and skin concerns. Your esthetician will evaluate your client intake form and perform a skin analysis to determine which peel is best for you to achieve your goals.
What is an Oxygen Infusion Facial?
An Oxygen Infusion Facial is an excellent way to revitalize the skin. It nourishes and promotes collagen production and growth. A highly concentrated air stream of oxygen is applied to the skin after hyaluronic acid serum to improve blood circulation giving the skin a plump, youthful glow.
What is Hydrodermabrasion?
Hydrodermabrasion is a hydrating exfoliation of the skin with the use of a device. A jet of water and vaccuum pressure is applied with the use of solutions to peel away dead cells on the surface of the skin. It helps to reduce fine lines and wrinkles, large pores and hyperpigmentation over time while leaving your skin soft and supple.
What is Dermaplaning? What is the difference between Dermaplane and Dermaplane Deluxe?
Dermaplaning is a form of exfoliation using a sterile surgical scalpel to remove vellus hair, or peach fuzz, and dead skin cells on the surface of the skin. The skin is cleansed and prepped before planing and followed by a hydrating facial mask, moisturizer and sunprotection. An enzyme mask and hydrojelly mask are included in the Dermaplane Deluxe service to enhance the level of exfoliation and restore the skin's moisture to reveal a healthy glow.
Waxing
How long does my hair need to be?
Hair needs to be 1/4 inch long but no longer that 1/2 inch long. Shorter hair growth will not be grabbed by the wax and longer hair growth results in a more uncomfortable experience.
How often do I need to get waxed?
It depends on the area and personal hair growth cycle, but usually an appointment 4 weeks after is recommended. Waxing regularly will give you better results and possibly less hair growth for a longer period of time.
What are the contraindications for waxing?
We can not provide a waxing service if you:
What is the aftercare for waxing?
It is very important to keep the waxed area clean, avoid heat and friction for the first 24-48 hours.
What type of wax do you use?
We use both soft wax and hard wax. Soft wax, or strip wax, is applied to the skin then pressed with a paper strip to be removed. Soft wax adheres to the hair and skin and is for all parts of the face and body, especially larger areas. Hard wax is applied to the skin and hardens to be removed. Hard wax is a great option for anyone with sensitive skin because it adheres to the hair and not the skin. A patch test is always recommended for anyone with sensitive skin.
Lash Services
What is a Lash Lift? Should I get them tinted at the same time?
A Lash Lift is a much like a perm but uses solutions that are safe for the eye area. It lifts and curls the natural lash from root to tip and gives an eye opening appearance. The esthetician adheres the lashes to a silicone rod then applies lifting and setting solutions to set the curl. A lash tint service is often paired with a lash lift to enhance and make the lashes stand out more!
How long does a Lash Lift last?
A lash lift will typically last for the duration of your personal lash growth cycle which is 4-6 weeks. Naturally heavy or thick lashes may slightly relax due to the weight of the lashes. Using products recommended by your esthetician will ensure the longevity of the results.
What is the aftercare for a Lash Lift and/or Tint?
Your esthetician will recommend at home treatments to help keep lashes conditioned and nourished between lifts. Lash lifts are recommended every 4-6 weeks.
Massage
What is a Therapeutic massage?
A therapeutic massage (commonly known as Swedish massage) uses slow, even movements with light to moderate pressure and helps to release tension and stress. We recommend this service for anyone who is new to massage. This is a great choice if you want to fully relax!
What is an Aromatherapy massage?
An aromatherapy massage is a relaxing therapeutic massage that is combined and enhanced with essential oils. The essential oils can help boost your mood, reduce stress and anxiety, relieve muscle tension and alleviate pain. This is a spa favorite!
What is a Deep Tissue massage?
A Deep Tissue massage uses slow movements with deeper pressure to target the inner layers of the muscles. Anyone suffering with chronic muscle pain, tight muscles or anxiety will benefit from this type of massage. While deep tissue is more intense than therapeutic, you should not feel any pain or soreness during the service.
What is a Prenatal massage?
A Prenatal massage is a refreshing massage to help alleviate pains that are present during your pregnancy. This massage focuses on areas such as lower back, hips and legs to help ease tension.
What is a Hot Stone massage?
A hot stone massage is a therapeutic massage fused with heat therapy by the use of warm basalt stones. This massage improves blood flow as it allows the body to go into a deeper state of relaxation and helps to release more tension in the muscles.
What is a Hot Stone/Deep Tissue Blend massage?
A hot stone/deep tissue blend massage is a blended combination of both deep tissue and the use of warm basalt stones to target the specific areas of concern while putting the senses into a deep state of relaxation and healing. This massage is perfect for anyone with chronic muscle tension or old injuries that wants the added benefit of relaxation.
What clothing do I remove or leave on during my massage?
Your Massage Therapist will ask you to undress to your comfort level. Some clients prefer to leave their underwear on while others prefer to be nude. Your comfort is our top priority!
What are the contraindications for a massage?
There are conditions that a massage may do more harm than good. Massage is contraindicated for the following:
Facials
How do I know which facial is right for me?
Leave that to us! There are a lot of different factors that can alter your skin type, like hormones, environmental changes, sun exposure and genetics. Your esthetician will evaluate your client intake form as well as perform a thorough skin analysis in order to choose the proper treatment for you.
What is included in a 30 minute facial?
A 30 minute facial, or express facial, is a quick way to get your skin back on track. Your esthetician will do a thorough cleanse of the skin followed by exfoliation, toner, moisturizer and sun protection.
What is included in a 60 minute facial?
A 60 minute facial is a full relaxation experience! In addition to the steps in a 30 minute facial, your esthetician will include a facial masque, facial massage and shoulder & neck massage. Steam and extractions may also be utilized if needed.
What is a Sinus Relief Facial Massage?
The Sinus Relief Facial Massage helps to relieve sinus pressure with the use of essential oils and pressure point massage. The use of cold globes aids in the reduction of swelling and inflammation.
What is a Back Facial?
A Back Facial is a deep cleansing of the back with gentle exfoliation followed by a soothing masque and massage using hot towels to aid in relaxation. If needed, extractions may be performed.
Which Add-on service is best for me?
Each add-on service has its own benefits: